FAQ

 

Queries regarding your Order

I haven’t received my order.

Delivery can take up to 5 working days. Please email us with your order confirmation number after 5 working days so that we can look into it further for you.

I haven't received my confirmation email.

Confirmation emails will automatically be sent right after you place your order. If you don't see it, make sure of the following: 

1) Your order was completed (check your bank account).
2) You're checking the same email inbox that you used to place the order.
3) You entered your email address correctly when placing an order.
4) It’s not in your junk folder.

My order arrived incorrect or incomplete

Please contact us at [email protected] and provide your order confirmation number so that we can take a look into this for you.

I entered my shipping info incorrectly.

Please contact us at [email protected] and provide your order confirmation number so that we can take a look into this for you.

 

Returning an item

How do I return a CLCKR Product?

You have 30 days from the date your goods were received to return any unopened and unused items purchased from www.clckr.com for a full refund. Please note, we cannot refund items bought from an external retailer. Returns are made at your own expense.

To complete a return, please contact [email protected] for all of the information.

 

Warranty

We offer a 1 Year Warranty on all of our products. If you have proof of purchase, please email a picture of your CLCKR product and your receipt to [email protected] and we will get back to you on providing a replacement. Please note, we cannot offer refunds on products bought from www.clckr.com that are over 30 days old.

 

Product Queries

Why won’t my Universal CLCKR stick to my device?

At this time, the CLCKR glue will not adhere to the iPhone 11 Pro/ iPhone 11 Pro Max or devices with a similar texture. We’re sorry for this inconvenience.

Why won’t my universal CLCKR stick to my case?

For best results, we suggest using a hard-shell phone case when placing your Universal CLCKR onto a case. Unfortunately, the Universal CLCKR glue will not adhere to Silicone or Fabric cases.

Will the Universal CLCKR stick to my glass back device?

If you have a glass back device, we suggest using the clear film included in the packaging. Stick this to your device and then stick the CLCKR on top. This will ensure that the CLCKR stays in place and does not fall off. Unfortunately, this does not apply for iPhone 11 Pro/ iPhone 11 Pro Max devices.

I don’t have a glass back device; how do I stick the CLCKR on?

For devices without a glass back, you can stick the CLCKR directly to the device. Just remove the film on the back of the CLCKR and stick in the desired position.

Can I remove my CLCKR and stick it to another case/ device?

This all depends on how old the CLCKR is. We suggest removing the CLCKR from the case or device you no longer want to use it on. Wet the back of the CLCKR with clean water, do NOT dry as you don’t want fibers to stick to the glue, leave to air dry this will reactivate the adhesive. Then stick to the new case/ device as you desire. Please note, this does not apply to Silicone/ Fabric cases or the iPhone 11 Pro/ iPhone 11 Pro Max.

Why won’t wireless charging work?

We have tested our Cases and Universals and they all work with a Certified QI wireless charger. Please ensure you’re using a high-quality charger and the phone is placed in the correct position. If using the Universal on a phone case, the thickness of the phone case can determine if the wireless charging will work or not due to the distance from the charger.

Why is the CLCKR hard to press into place?

We’ve found that over time, the CLCKR becomes more loose making it easier to click into place. New products may need a bit more force when clicking into place as they may be stiff from being manufactured. Try clicking one side in before the other, instead of both at the same time. This should give a secure hold.

My CLCKR has broken

We offer a 1 Year Warranty on all of our products. If you have proof of purchase, please email a picture of your CLCKR product and your receipt to [email protected] and we will get back to you on providing a replacement. Please note, we cannot offer refunds on products bought from www.clckr.com that are over 30 days old.

 

 

Antimicrobial Product Protection

Are CLCKR cases effective against COVID-19?

CLCKR cases include built-in antimicrobial product protection which keeps the case cleaner and lasts the life of the case. Unfortunately, we are unable to provide a clear answer at the moment as testing for the specific strain of human coronavirus SARS-CoV-2 (COVID-19) is currently unavailable. Consumers should be aware that EPA registration and a link to an EPA number should be provided when stating such claims.

Will the Antimicrobial product protection ever stop working on my CLCKR Case or Universal? 

Your CLCKR Case or Universal is produced with a durable, inherent antimicrobial treatment that lasts the lifetime of the product. 

What does Antimicrobial product protection mean? 

Antimicrobial technology has been embedded into the product (CLCKR case or Universal) to durably keep the Case or Universal surface clean by controlling the growth of microorganisms on the surface. 

How does the technology work?

Your CLCKR Case or Universal is produced with a durable, inherent antimicrobial treatment. Its built-in product protection stays in the plastic material where it protects the case against microbial growth (just like a coloured pigment stays in the plastic material and maintains the colour).

Do you have testing and certification?

Our products have been independently tested by SGS, a reputable independent antimicrobial testing laboratory, utilizing industry-standard antimicrobial activity in plastics standard JIS Z 2801-2010 certifying the product is effective in preventing the growth of microorganisms on products’ surfaces. 

Who supplies the antimicrobial ingredient built into CLCKRs phone covers and Universals?

Life Material Technologies, Ltd. is a trusted provider of antimicrobial contamination control technologies which are durably built into solid materials including polymers, coatings and textiles. LIFE is a Norwegian-owned and Hong Kong-registered company headquartered in Bangkok, Thailand with sales offices and distributors around the world.

Do all CLCKR products have antimicrobial product protection?

Unfortunately, not. This is a new addition to our CLCKR Case’s and Universals and is only found in certain products in our range. The product description will be able to confirm if that particular product has antimicrobial protection built-in. If you’d like more information, please email us at [email protected]